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Voice call not received

Even after subscribing to standard plan, none of my team members are receiving any kind of Voice Notification or call for escalation or issue reported.

1 answer

0 votes
Nick H Atlassian Team Aug 29, 2022

Hi @Kuntol Banerjee ,

I would review the alert's Activity Logs tab to see if 1) the calls are being sent to your users, and 2) if there are any errors:

voice1.jpg

 

There are also some countries Opsgenie does not provide support for with voice notifications so maybe that's an issue as well: 

https://support.atlassian.com/opsgenie/docs/supported-countries-for-sending-sms-and-voice-calls/

 

Hi @Nick H As per the list of countries, India is present in the list of supported SMS and Voice Calls.

Nick H Atlassian Team Aug 29, 2022

And were you able to review any alert's Activity Logs tab?

We have Standard subscription and even though we are receiving this error. @Nick H Can you please help? 

Nick H Atlassian Team Aug 30, 2022

Hi @Maunil Mehta ,

I would certainly doublecheck which subscription you have.

Voice notifications are included for the standalone Opsgenie Standard plan. They are not included with the JSM-OG Standard plan though.

If you are on a Standard trial, then you may need to have voice notifications enabled by our support team, which you can do here: https://support.atlassian.com/opsgenie/

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