Voice call not received

[Kuntol Banerjee]

Even after subscribing to standard plan, none of my team members are receiving any kind of Voice Notification or call for escalation or issue reported.

[Nick Haller]

Hi @Kuntol Banerjee ,

I would review the alert's Activity Logs tab to see if 1) the calls are being sent to your users, and 2) if there are any errors:

There are also some countries Opsgenie does not provide support for with voice notifications so maybe that's an issue as well: 

https://support.atlassian.com/opsgenie/docs/supported-countries-for-sending-sms-and-voice-calls/

[Kuntol Banerjee]

Hi @Nick Haller As per the list of countries, India is present in the list of supported SMS and Voice Calls.

[Nick Haller]

And were you able to review any alert's Activity Logs tab?

[Kuntol Banerjee]

@Maunil Mehta adding you

[Maunil Mehta]

[Maunil Mehta]

We have Standard subscription and even though we are receiving this error. @Nick Haller Can you please help? 

[Nick Haller]

Hi @Maunil Mehta ,

I would certainly doublecheck which subscription you have.

Voice notifications are included for the standalone Opsgenie Standard plan. They are not included with the JSM-OG Standard plan though.

If you are on a Standard trial, then you may need to have voice notifications enabled by our support team, which you can do here: https://support.atlassian.com/opsgenie/