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Hi @Kuntol Banerjee ,
I would review the alert's Activity Logs tab to see if 1) the calls are being sent to your users, and 2) if there are any errors:
There are also some countries Opsgenie does not provide support for with voice notifications so maybe that's an issue as well:
Hi @Maunil Mehta ,
I would certainly doublecheck which subscription you have.
Voice notifications are included for the standalone Opsgenie Standard plan. They are not included with the JSM-OG Standard plan though.
If you are on a Standard trial, then you may need to have voice notifications enabled by our support team, which you can do here: https://support.atlassian.com/opsgenie/