You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi everyone,
Using Jira Service Desk integration.
I want to create tickets when alert is escalated.
The problem is that tickets created only with another bunch of rules (alert created, alert acknowledged, note addted , etc)
But it doesnt work with rule Create ticket when alert escalated (try different buch of rules for escalation)
What could be the problem?
Contacted support team - right now alert is escalated trigger doesnt work at all.
They created bug ticket for this, will wait until it fixed
Hi,
Cloud integration
Yes, I found that rule.
But for me it doesn't work, another type of rules yes.
When I create rule for escalate - no
Because I need to create ticket only after several time
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Evgenii Pereverzev ,
Are you using the JSM legacy or cloud integration?
Regardless, both integrations should offer the option to create a JSM issue when the alert is escalated.
With the JSM legacy integration, you'd want to map this under the For other Opsgenie alerts section:
For the JSM cloud integration, you'd want to map this under the Outgoing automation rules >> Create and update requests with Opsgenie alerts that are created by other integrations section:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Update: create ticket when alert escalated was not working at day when i create this topic.
Now Atlassian team resolved this problem
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.