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Setup Opsgenie in Grafana 10 as contact point = respones code 422 unprocessable entity

mike krauss
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August 28, 2023

We have Grafana 10 setup and are now setting up Opsgenie. In grafana we are setting up a contact point to send alerts to OpsGenie, that is all setup but when we try to send a test alert we get webhook response status 422 unprocessable Entity. Any Ideas ?

 

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Alex Schittko
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October 12, 2023

I found in Grafana 10.0.3 this was broken with the same symptoms

 

In Grafana v10.1.4 (a676a96d91) its fixed

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John M
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August 28, 2023

Hi @mike krauss ,

I would double-check to make sure you've saved the integration in Opsgenie before you send the test. If that isn't the issue, the debug logs can usually help point you to the issue. Here is an article on using the debug logs:

https://community.atlassian.com/t5/Opsgenie-articles/How-to-solve-Opsgenie-issues-using-the-debug-logs/ba-p/2433250

mike krauss
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August 28, 2023

The integration is already setup in OpsGenie. I checked the logs section after I tried to test the alert in Grafana and there is nothing in the OpsGenie log.Screenshot 2023-08-28 155158.pngScreenshot 2023-08-28 155316.png

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 28, 2023

@mike krauss Can you please open a support ticket so we can take a look at your account configuration?

https://support.atlassian.com/contact/#/

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