Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,559,701
Community Members
 
Community Events
185
Community Groups

Set Alert Responder based on Jira Assignee

I have a Jira Service Desk integration configured within my OpsGenie instance. When certain jira issues are created, these will create alerts in OpsGenie. In my integration settings, I assign alerts to specific teams based on the Component of the Jira issue.

However, I would like to somehow accomplish the following: If the originating Jira issue already has an Assignee, assign the alert to that person.

However, I'd like to do this without creating a bunch of individual rules (e.g. matching "Assignee" to a user's name). Is there a way to simply assign an alert to a placeholder value of whatever the issue's assignee is?

1 answer

1 accepted

0 votes
Answer accepted
Allen Barnard
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 13, 2020

For now, the functionality does not exist, this is due to the fact that not all of our Opsgenie customers have opted to migrate user management to Atlassian Access.  I have raised a feature request to have this functionality added the internal reference link for the request is https://ifountain.atlassian.net/jira/servicedesk/projects/OGS/issue/OGS-1727 (this link is not accessible to customers it's for our internal tracking only).

Currently, user mapping is a dangerous endeavor because if you have a Jira user that is not registered with the exact same email address in Opsgenie, the API calls will fail and will result in API calls not being processable. 

For now, I would suggest waiting for a few more months, once more of our customer base has migrated user management to Atlassian Access, mapping user objects between the 2 tools will be much easier.  You can attempt to script the workflow yourself using our alerts API https://docs.opsgenie.com/docs/alert-api, however, due to the risk I mentioned before, implementing such a workflow falls outside the scope of Opsgenie support, I cannot stress enough how much caution should be taken when considering, to implement user mapping between the tools.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events