Set Alert Responder based on Jira Assignee

[clayton.chancey]

I have a Jira Service Desk integration configured within my OpsGenie instance. When certain jira issues are created, these will create alerts in OpsGenie. In my integration settings, I assign alerts to specific teams based on the Component of the Jira issue.

However, I would like to somehow accomplish the following: If the originating Jira issue already has an Assignee, assign the alert to that person.

However, I'd like to do this without creating a bunch of individual rules (e.g. matching "Assignee" to a user's name). Is there a way to simply assign an alert to a placeholder value of whatever the issue's assignee is?

[Allen Barnard · Accepted solution]

For now, the functionality does not exist, this is due to the fact that not all of our Opsgenie customers have opted to migrate user management to Atlassian Access.  I have raised a feature request to have this functionality added the internal reference link for the request is https://ifountain.atlassian.net/jira/servicedesk/projects/OGS/issue/OGS-1727 (this link is not accessible to customers it's for our internal tracking only).

Currently, user mapping is a dangerous endeavor because if you have a Jira user that is not registered with the exact same email address in Opsgenie, the API calls will fail and will result in API calls not being processable. 

For now, I would suggest waiting for a few more months, once more of our customer base has migrated user management to Atlassian Access, mapping user objects between the 2 tools will be much easier.  You can attempt to script the workflow yourself using our alerts API https://docs.opsgenie.com/docs/alert-api, however, due to the risk I mentioned before, implementing such a workflow falls outside the scope of Opsgenie support, I cannot stress enough how much caution should be taken when considering, to implement user mapping between the tools.