Sending priority from Grafana

[Arthur Kerpician]

I'm using Grafana 6.5.2 and I'd like to map each configured alert in Grafana to a priority in Opsgenie. Is this even possible with the Free plan? 

I see the Priority configuration in the Integration screen, but I don't understand how the {{priority}} field is parsed from the request sent by Grafana.

Thank you!

[Kate Clavet · Accepted solution]

Hi there @Arthur Kerpician yes this is because you are on the free plan. This functionality is only available for Standard and Enterprise. Hope that helps! 

Best,

Kate 

[Arthur Kerpician]

Thank you for the reply, Kate

[Jordi Reina]

I was able to make it work after finding this https://github.com/grafana/grafana/pull/21298

In your grafana contact point configuration for OpsGenie you need to 

- Enable Override Priority in your contact

- Add Label as org_priority in your alerts and use the values from OpsGenie: P1, ..., P5

[borysov.oleksandr]

@Arthur Kerpician How do you setup priority in grafana alerts?

[Arthur Kerpician]

You need the advanced integration feature, available in Standard or Enterprise plans, as @Kate Clavet mentioned. From the docs, I think the priority is parsed from the message itself (https://docs.opsgenie.com/docs/priority-field).

[borysov.oleksandr]

Thank you!
@Kate Clavet Can opgenie grafana integration use tags in notifications? https://grafana.com/docs/grafana/latest/alerting/notifications/#alert-rule-tags 

[Kate Clavet]

@borysov.oleksandr Yes, the integration can use tags in notifications :)

[borysov.oleksandr]

Thank you, there is a problem with their documentation. I read only the end part)

[Kate Clavet]

Hi @borysov.oleksandr yes, for sure it is confusing! :) 

[borysov.oleksandr]

@Kate Clavet 

Can you help me understand how I can use tags from grafana in opsgenie (I cant find examples in docs). When I add key=value in grafana alert I can't see it in opsgenie alerts.

Grafana v6.3.5

[Kate Clavet]

Hi there @borysov.oleksandr where in Grafana are you adding the key values? Can you give me a bit more information please? Thanks! 

[borysov.oleksandr]

Hi! It was very fresh feature and as I understand not released yet, only on master branch https://github.com/grafana/grafana/pull/20810 (opsgenie support pointed me to that issue when we try to resolve my question with tags).

[borysov.oleksandr]

Grafana 6.6 has just released and tags works good with opsgenie! 

[Nigel Earle]

Im also trying to retrieve alert rule tags from Grafana via a Logz.io integration to Opsgenie. Currently, I'm unable to see the values from the Alert view. Curently using Grafana v7.3.1.

I've set an alert rule tag in grafana from the Alert panel (shown in the image below)

If I set {{alert_tags}} as an 'extraProperty' from the logz.io integrations, I see that it comes in as an empty array on the Opsgenie Alert. Also worth mentioning that I am on the free plan of Opsgenie.

Alert View with empty array as 'Tags' property value

Any ideas @Kate Clavet @borysov.oleksandr?? Thanks! 

[borysov.oleksandr]

Hi!
Did you use {{tags}} instead of {{alert_tags}}?
If you want to set priority from Grafana you should use the special tag name og_priority.
For example og_priority=P1.

[Nigel Earle]

@borysov.oleksandr Hmm, still no result. I think this might be a constraint for the free plan. Thanks for your help!