Good morning, there was a demand here where I need to present in a field the time that a call took to be answered, is there any function or native field of the jira? do you have any guidance on how it can be done?
Hi @[deleted] ,
Is this question related to Opsgenie? It sounds like you're referring to a Jira issue. Just want to understand if this question is related to Opsgenie, and if not, you may want to post this in the Jira community.
Thanks,
Samir
Hi Samir no, it's related to Jira service management
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Got it. I suggest you post this question in the Jira Service Management community then: https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk
That way someone with JSM experience can assist!
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