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SLA service time value

Deleted user Jun 24, 2021

Good morning, there was a demand here where I need to present in a field the time that a call took to be answered, is there any function or native field of the jira? do you have any guidance on how it can be done?

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Samir
Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 24, 2021

Hi @[deleted] ,

 

Is this question related to Opsgenie? It sounds like you're referring to a Jira issue. Just want to understand if this question is related to Opsgenie, and if not, you may want to post this in the Jira community.

 

Thanks,

Samir

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Deleted user Jun 24, 2021

Hi Samir no, it's related to Jira service management

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Samir
Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 24, 2021

Got it. I suggest you post this question in the Jira Service Management community then: https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk

 

That way someone with JSM experience can assist!

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