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SLA service time value

Deleted user Jun 24, 2021

Good morning, there was a demand here where I need to present in a field the time that a call took to be answered, is there any function or native field of the jira? do you have any guidance on how it can be done?

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Samir Atlassian Team Jun 24, 2021

Hi @[deleted] ,


Is this question related to Opsgenie? It sounds like you're referring to a Jira issue. Just want to understand if this question is related to Opsgenie, and if not, you may want to post this in the Jira community.




Deleted user Jun 24, 2021

Hi Samir no, it's related to Jira service management

Samir Atlassian Team Jun 24, 2021

Got it. I suggest you post this question in the Jira Service Management community then:


That way someone with JSM experience can assist!

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