Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Priority mapping between Opsgenie and Jira Service Management

As a customer, I want to have priority mapping between Opsgenie and Jira Service Management (JSM). When alerts are created in Opsgenie with a particular priority, I want the corresponding tickets to be created in JSM with the same priority.

OG alerts -> JSM Integration ->  JSM tickets.

I would also like to see this feature bidirectional so when creating a ticket in Jira Service Management it will correspond with the associated Opsgenie Alert. Currently, this will create a default P3 alert in Opsgenie and it requires manual intervention to tweak and automate this logic.

JSM tickets -> JSM Integration  -> OG alerts

1 answer

1 vote
Pramodh M Community Leader Feb 15, 2022

Hi @Janna 

It's in progress in the Roadmap

For now you can work with link below

Let me know if you have any queries



Hi, I followed the link you provided, but it seems that there is no Advanced button on the upper right side. Is there any way I can set the priority to match the JSM and Opsgenie? Thank you


John M Atlassian Team Feb 15, 2022

Hi Janna,

The Advanced tab of the integration is only available on the Standard and Enterprise plans.

Like # people like this

Hi John,

Is there anyway to match the priorities between OpsGenie and Jira Service Management if OpsGenie is not on Standard plans?

John M Atlassian Team Feb 27, 2022

Hi Marlon,

The alternative would be to use a policy to map the priority, rather than the advanced settings on the integration. You would need to create a policy for each priority and add the filter of "source contains: Jira"

Here is an example:


Hi John!

Thank you for your response. I would like to know where we can create a policy that you mentioned? Is  it with Jira or OpsGenie? I think I have limited access in OpsGenie but will coordinate with our JIRA Admin. Do you have the complete documentation about this alert policy creation? I appreciate your assistance on this matter. 

John M Atlassian Team Feb 28, 2022

Hi Marlon,

I apologize, I thought team-based policies were available on all plans but after checking the documentation it appears that they are also only available on the Standard and Enterprise plans. With that being the case, I believe there is no way to map priorities between Jira and Opsgenie on the Essentials plan. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events