The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I can't find it in the documentation, so it seems this isn't a feature at the time of writing, but is there a solution to configure a pincode in the incoming call routing?
Use case is that only customers that know the pincode are allowed to get someone on the phone.
Hi @Junni ,
Opsgenie's Incoming Call integration does not have a pincode feature at this time.
Having said that, we do have an auto attendant feature that could act as a decent workaround and fit the use case: https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#Call-forwarding-with-auto-attendant
You could configure a "pincode" or key into the auto attendant keys, and share this with your customers so it acts like a pincode in order connect with a live Opsgenie user:
I would share the "pincode" or 1234 (above) with my customers. They'd need to enter that when prompted to be connected with a live caller.
Hope that helps! Let us know if you have any other questions
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.