I can't find it in the documentation, so it seems this isn't a feature at the time of writing, but is there a solution to configure a pincode in the incoming call routing?
Use case is that only customers that know the pincode are allowed to get someone on the phone.
Hi @Junni ,
Opsgenie's Incoming Call integration does not have a pincode feature at this time.
Having said that, we do have an auto attendant feature that could act as a decent workaround and fit the use case: https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#Call-forwarding-with-auto-attendant
You could configure a "pincode" or key into the auto attendant keys, and share this with your customers so it acts like a pincode in order connect with a live Opsgenie user:
I would share the "pincode" or 1234 (above) with my customers. They'd need to enter that when prompted to be connected with a live caller.
Hope that helps! Let us know if you have any other questions
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events