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Other option than Site Admin Email for Jira Integration?


Our Opsgenie to JSM/ Jira integration leverages the connector and it's currently leveraging my email address for the user name per the doc:


However, I noticed that when it's triggered, it throws my name in the comments the ticket.

Is there another user name that I can use so that the integration isn't dependent on my ID?  Or if my role changes, I don't cause an outage?


Screen Shot 2021-03-30 at 8.09.11 AM.png

1 answer

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 30, 2021 • edited

Hi @Chris - it sounds like you're integrating with Jira/JSM, and wondering if you can use another user for the authentication from Opsgenie to Jira/JS?


All actions that Opsgenie takes in Jira/JSM will use the credentials you provide in the Jira/JSM integration. It doesn't have to be a site-admin, it just needs to be any user who has permission to create, update, add comments, etc. to issues in Jira.



You can create a separate "Opsgenie" user if you'd like, and ensure they have the proper permissions, then change the integration to use that "Opsgenie" user's credentials.




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