Our Opsgenie to JSM/ Jira integration leverages the connector and it's currently leveraging my email address for the user name per the doc:
However, I noticed that when it's triggered, it throws my name in the comments the ticket.
Is there another user name that I can use so that the integration isn't dependent on my ID? Or if my role changes, I don't cause an outage?
Hi @Chris - it sounds like you're integrating with Jira/JSM, and wondering if you can use another user for the authentication from Opsgenie to Jira/JS?
All actions that Opsgenie takes in Jira/JSM will use the credentials you provide in the Jira/JSM integration. It doesn't have to be a site-admin, it just needs to be any user who has permission to create, update, add comments, etc. to issues in Jira.
You can create a separate "Opsgenie" user if you'd like, and ensure they have the proper permissions, then change the integration to use that "Opsgenie" user's credentials.
Back in April of last year one of the major product announcements from Opsgenie was the launch of the Incident investigation view which created a deep connection between Bitbucket and Opsgenie, empow...
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