You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Our Opsgenie to JSM/ Jira integration leverages the connector and it's currently leveraging my email address for the user name per the doc:
However, I noticed that when it's triggered, it throws my name in the comments the ticket.
Is there another user name that I can use so that the integration isn't dependent on my ID? Or if my role changes, I don't cause an outage?
Hi @Chris - it sounds like you're integrating with Jira/JSM, and wondering if you can use another user for the authentication from Opsgenie to Jira/JS?
All actions that Opsgenie takes in Jira/JSM will use the credentials you provide in the Jira/JSM integration. It doesn't have to be a site-admin, it just needs to be any user who has permission to create, update, add comments, etc. to issues in Jira.
You can create a separate "Opsgenie" user if you'd like, and ensure they have the proper permissions, then change the integration to use that "Opsgenie" user's credentials.