Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Other option than Site Admin Email for Jira Integration?

Hello,

Our Opsgenie to JSM/ Jira integration leverages the connector and it's currently leveraging my email address for the user name per the doc: 

https://community.atlassian.com/t5/Opsgenie-articles/Opsgenie-Alerts-Not-Creating-Jira-Jira-Service-Management-Issues/ba-p/1563628

&& 

https://docs.opsgenie.com/docs/jira-integration

However, I noticed that when it's triggered, it throws my name in the comments the ticket.

Is there another user name that I can use so that the integration isn't dependent on my ID?  Or if my role changes, I don't cause an outage?

 

Screen Shot 2021-03-30 at 8.09.11 AM.png

1 answer

0 votes

Hi @Chris - it sounds like you're integrating with Jira/JSM, and wondering if you can use another user for the authentication from Opsgenie to Jira/JS?

 

All actions that Opsgenie takes in Jira/JSM will use the credentials you provide in the Jira/JSM integration. It doesn't have to be a site-admin, it just needs to be any user who has permission to create, update, add comments, etc. to issues in Jira.

2021-03-30_11-31-26.png

 

You can create a separate "Opsgenie" user if you'd like, and ensure they have the proper permissions, then change the integration to use that "Opsgenie" user's credentials.

 

Thanks,

Samir

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

1,766 views 0 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you