Hi Team,
I have got this issue whie forwarding the closed alarm at JIRA from Opsgenie:
"Could not send [resolveIssue] action to Jira [JiraSoftware]. Reason: 400 Bad Request: [{"errorMessages":[],"errors":{"resolution":"Field 'resolution' cannot be set. It is not on the appropriate screen, or unknown."}}]"
Alert creation is happening well:When alert is created at Opsgenie, an issue wil be created at JIRA.
However when alert is closed at Opsgenie, this will not RESOLVED the closed alert at JIRA.
Can you please advise.
When Opsgenie attempts to close a Jira ticket and this error occurs it can happen for a range of reasons. Let me go over the possible blockers here:
If you want to be able to share more information around this case you can go ahead and create a support ticket with us to do a deeper investigation via https://support.atlassian.com/contact/
Thanks,
Connor
Hello @Mason Pan
This is Mubeen. As mentioned in the previous response by Connor, this specific issue may occur for various reasons. A few options are discussed above, can you please try validating the mentioned options if that is the reason you are facing a "400 Bad Request" error? I will share the details again for visibility.
In most cases, the issue will be how the Jira Integration and Jira project is configured. If the issue you are facing is not specific to the options discussed then with exact error details you can create a support ticket with us to do a deeper investigation via https://support.atlassian.com/contact/
Thank you
Mohammed Mubeen
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