Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Opsgenie Android app does not provide option to select different sounds for different alerts

Hi, I am running Opsgenie v3.5.8 on Android 11 (OnePlus 7).

The documentation states that I should be able to adjust ringtones for all alert categories separately. Also screenshots of other users in this forum do show that option.

My app unfortunately does only provide me one single option for default / other notifications. This is bad as now also schedule start and end alerts will make my phone ring super audible - as I need this for actual alerts.


Any idea why this is the case and how to fix it?

1 answer

0 votes
Shivam Naik Atlassian Team Dec 08, 2022

Hi Michael,

Happy to help! I checked on my own device (Galaxy 20 Android 13), and those other options are appearing normally:

This may have to do with your device, since OnePlus devices use OxygenOS rather than stock Android. I would recommend first reinstalling the app and then attempting to see if there are any app restrictions on the Opsgenie app that would prevent it from showing those other options. If that fails, you may want to reach out to OnePlus to see if they can point out anything that might be preventing those from appearing as a result of the OS. This article may also assist in troubleshooting that

Please let us know if you have any follow up questions

Thanks for your reply. 

I already did reinstall the app which made no difference. I also did not find any restrictions. It just seems that the notification categories are not existing at my end for whatever reason. 

Shivam Naik Atlassian Team Dec 09, 2022

Hi @Michael Krug ,

It may be worth filing a ticket so we can examine this closer, but I would also recommend reaching out to OnePlus Support to see if they can identify anything specific to the OS that may have something to do with this.

Please let us know if you have any follow up questions

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events