Like many others, we use SSO to login to Atlassian. Are there any alternatives for an OpsGenie to JIRA integration that does not make use of an API token associated with a JIRA user account? This seems like bad practice and presents several challenges including:
It seems like this should be treated like a first party app integration that uses either some form of client credentials token or something similar.
If there isn't an alternative solution for this today, how do I go about bringing attention to this in the form of a feature request or something like that?
Thank you for your valuable feedback! Since your team utilizes SSO to login, you need to generate an API token and use this token as the password in the integration settings password field. Currently, there are not any alternatives for an Opsgenie to Jira integration that does not make use of an API token associated with a Jira user account in this case. If you would like, I can raise this feature request on your behalf. Hope this helps, please let me know if you have any further questions, comments, or concerns.
I wanted to inform you that I have submitted a feature request for this issue. I've added your organization to the internal ticket we have. For your reference, the ticket number is OGS-4032. You can reach out to us and reference that number in the future if you're looking for updates.
Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
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