OpsGenie -> JiraServiceDesk | copy OpsGenie tags in JiraServiceDesk Issue

[Tobias Patzelt]

Hi,

I am trying to get the tags of Alerts in OpsGenie to the Issue in Jira Service Desk. 

The Issue creation is working, I see the Alert description and the summary in the JSD issue. 

But no other information besides a label "fromOG" .

The way back to OpsGenie is working, so the IssueKey of JSD is filled in in the Extra properties of the Alert in OpsGenie.

[Gökçem · Accepted solution]

Hi Tobias!

Under the current design, sending Opsgenie alert tags to the Jira SD labels is not an automated functionality. But we do have a feature request and I can add you to the requester's list on that ticket. 

Besides that option, as a custom solution, you can use OEC,  to grab the tags and map them over to the "Labels" field in JSD. https://docs.opsgenie.com/docs/jiraservicedesk-integration#configuring-jira-service-desk-integration-for-oec

[Tobias Patzelt]

Thank you for your answer, please add me to the list. I will wait  then.

[Gökçem]

Hi Tobias. I have added you to the requester's list. Have a nice day! Please feel free to reach us if you will have any other questions. 

[wajdan zahid]

Hello Gokcem,

Any update on this? 

[wajdan zahid]

I  have a workaround for it if you are adding tags after the alert has been created.

[Jon Rydarowski]

I'd be interested in the workaround as this is a requirement for a POC I'm sorting out.