I am trying to get the tags of Alerts in OpsGenie to the Issue in Jira Service Desk.
The Issue creation is working, I see the Alert description and the summary in the JSD issue.
But no other information besides a label "fromOG" .
The way back to OpsGenie is working, so the IssueKey of JSD is filled in in the Extra properties of the Alert in OpsGenie.
Under the current design, sending Opsgenie alert tags to the Jira SD labels is not an automated functionality. But we do have a feature request and I can add you to the requester's list on that ticket.
Besides that option, as a custom solution, you can use OEC, to grab the tags and map them over to the "Labels" field in JSD. https://docs.opsgenie.com/docs/jiraservicedesk-integration#configuring-jira-service-desk-integration-for-oec
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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