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I am trying to add in to the incident template an extra field added under Extra Properties.
I have tried to reference this many different ways in the incident email template, but cannot get it to show in the email. Does someone have an example how to do this?
This is Darryl, Opsgenie Support, happy to help.
Are you trying to add some extra properties upon an Incident Creation and would like to see them included in the Incident Email Notification body for the stakeholders?
Please note that both the Incident Template and Email Template for Stakeholders are available only on the Enterprise Subscription.
This feature sets work normally as per my latest testing.
Hope this can help.