OpsGenie cannot override DnD settings with Android 13 and work profile

[Eric Liprandi]

This question is similar to what was asked a couple of years ago here. But the solutions/workarounds don't seem to work anymore.

Basically, I have a new Samsung S22 that was upgraded to Android 13 and the OpsGenie app does not seem to be able to override the Do Not Disturb settings as it did on my previous phone (S10 + Android 12). It's a bit annoying because I prefer to get more subtle notifications, even on DnD that to wait for OpsGenie call me.

Any pointers as to how to get DnD settings to work with Work Profile?

[Muhammad Zeeshan]

Hey Eric,

Thank you for your feedback and help improving Opsgenie. As of now, we are aware of this issue and have a public facing Bug ticket for it that you can track via: https://jira.atlassian.com/browse/OPSGENIE-1110 

Please feel free to post any further queries/comments regarding this issue on that ticket as that will be the main source of information for it.

Best regards,

[Eric Liprandi]

Thanks for the info. I did add my comments on it. Hopefully this is addressed soon.

[Alexandre Ferreira]

Hello Muhammad,

Any updates on this? I don't see any progress on the ticket that you provided and we're deeply concerned about this and the fact that the ticket is on low priority. This is affecting our operations in major ways and if we don't see any resolution on this we might drop Opsgenie altogheter