We need the ability to have multiple teams respond to different alerts created in ops genie, and have that alert create a ticket to the correct project in Jira.
So if an alert is created for one team, have ops genie send information to jira and create a ticket in that teams project.
I've played around with a few different options, but I can't seem to get this to work. Is there any better documentation other than the default config doc?
Thats how I thought it would work. However, and I very likely misconfigured it. BUT when I created the integration all alerts in ops genie were being sent to a single teams jira project. We have dozens of teams using ops genie for on call escalations. Again, I'm probably configuring the integration incorrectly.
Would a call to support be the best route to go? or is there more specific documentation I could follow?
It's that time again, January flew by. But as usual we've got some fun updates for you. Incident Details Updates We've enhanced the incident details view so that you can ea...
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