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Ops Genie to Jira Integration

We need the ability to have multiple teams respond to different alerts created in ops genie, and have that alert create  a ticket to the correct project in Jira. 

 

So if an alert is created for one team, have ops genie send information to jira and create a ticket in that teams project. 

 

I've played around with a few different options, but I can't seem to get this to work. Is there any better documentation other than the default config doc?

1 answer

Hi @Mike T.,

you can assign a Jira integration for each team. This way, when a specific alert is created, that team will have a Jira ticket created for their project. Does this work for your use case?

Thats how I thought it would work. However, and I very likely misconfigured it. BUT when I created the integration all alerts in ops genie were being sent to a single teams jira project. We have dozens of teams using ops genie for on call escalations. Again, I'm probably configuring the integration incorrectly. 

 

Would a call to support be the best route to go? or is there more specific documentation I could follow?

Just to be clear, in this use case, it would be best to have multiple Jira integrations for each team. This way, each team will have a Jira ticket created for the specified project key. 

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