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We need the ability to have multiple teams respond to different alerts created in ops genie, and have that alert create a ticket to the correct project in Jira.
So if an alert is created for one team, have ops genie send information to jira and create a ticket in that teams project.
I've played around with a few different options, but I can't seem to get this to work. Is there any better documentation other than the default config doc?
Thats how I thought it would work. However, and I very likely misconfigured it. BUT when I created the integration all alerts in ops genie were being sent to a single teams jira project. We have dozens of teams using ops genie for on call escalations. Again, I'm probably configuring the integration incorrectly.
Would a call to support be the best route to go? or is there more specific documentation I could follow?