We need the ability to have multiple teams respond to different alerts created in ops genie, and have that alert create a ticket to the correct project in Jira.
So if an alert is created for one team, have ops genie send information to jira and create a ticket in that teams project.
I've played around with a few different options, but I can't seem to get this to work. Is there any better documentation other than the default config doc?
Thats how I thought it would work. However, and I very likely misconfigured it. BUT when I created the integration all alerts in ops genie were being sent to a single teams jira project. We have dozens of teams using ops genie for on call escalations. Again, I'm probably configuring the integration incorrectly.
Would a call to support be the best route to go? or is there more specific documentation I could follow?
We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events