We have integrated MS teams in opsgenie and it will send alerts to channels when alerts fire.
The problem is I have rules set on the alerts which depending on certain conditions alerts can be held, e.g. low priority alerts will not call overnight. But they will ping a message to the teams channel.
This looks to be because the teams integration is separate to the alert integration. Is there a way that messages to teams are only sent if the alert also fires to a human?
While it's not the cleanest way to do it, one work-around we use is to create a 2nd team, and direct alerts to this 2nd team. This team just has a Escalation policy of Send to the Primary team after 5 minutes. For your case you can set your priority rules here.
The primary team has the escalation to start immediately and the MS Team integration.
You are right on the fact that MS Teams will be treated as integration and not as Notification.
At the moment, we can only apply the delay policies to alert notifications.
However, we do have an internal Feature request to implement a delay in a similar fashion to Alert notifications.
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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