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I am using the FREE Jira Service Management(JSM) cloud and looking to test the OPSGENIE integration feature, however I keep receiving the attached error.

Can anyone please advise if it's possible to test the OPSGENIE alerts on the free version of JSM?

If so, kindly advise of instructions that I can follow in receiving SMS alerts. Thank you.OPSGEN.JPG

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Nick H Atlassian Team May 24, 2022

Hi @Carter ,

The JSM integration is not included with the Free plan. JSM (and others) are considered an outgoing integration - meaning alerts / actions can be sent from Opsgenie to other systems. And outgoing integrations are not included with Free plans at this time.

Hi Nick,

Thank you so much for clarifying. I will look at exploring the paid subscription for further testing.

I appreciate your help.


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Nick H Atlassian Team May 24, 2022

Welcome! I believe you'd need at least the Essentials plan to add the JSM integration:

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