OPSGENIE INTEGRATION ERROR

Carter May 24, 2022

Hello,

I am using the FREE Jira Service Management(JSM) cloud and looking to test the OPSGENIE integration feature, however I keep receiving the attached error.

Can anyone please advise if it's possible to test the OPSGENIE alerts on the free version of JSM?

If so, kindly advise of instructions that I can follow in receiving SMS alerts. Thank you.OPSGEN.JPG

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Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 24, 2022

Hi @Carter ,

The JSM integration is not included with the Free plan. JSM (and others) are considered an outgoing integration - meaning alerts / actions can be sent from Opsgenie to other systems. And outgoing integrations are not included with Free plans at this time.

Carter May 24, 2022

Hi Nick,

Thank you so much for clarifying. I will look at exploring the paid subscription for further testing.

I appreciate your help.

Regards,

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Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 24, 2022

Welcome! I believe you'd need at least the Essentials plan to add the JSM integration: https://support.atlassian.com/opsgenie/docs/which-features-are-not-available-in-the-essentials-plan/#Integrations

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