OPSGENIE INTEGRATION ERROR

[Carter]

Hello,

I am using the FREE Jira Service Management(JSM) cloud and looking to test the OPSGENIE integration feature, however I keep receiving the attached error.

Can anyone please advise if it's possible to test the OPSGENIE alerts on the free version of JSM?

If so, kindly advise of instructions that I can follow in receiving SMS alerts. Thank you.

[Nick H · Accepted solution]

Hi @Carter ,

The JSM integration is not included with the Free plan. JSM (and others) are considered an outgoing integration - meaning alerts / actions can be sent from Opsgenie to other systems. And outgoing integrations are not included with Free plans at this time.

[Carter]

Hi Nick,

Thank you so much for clarifying. I will look at exploring the paid subscription for further testing.

I appreciate your help.

Regards,

[Nick H]

Welcome! I believe you'd need at least the Essentials plan to add the JSM integration: https://support.atlassian.com/opsgenie/docs/which-features-are-not-available-in-the-essentials-plan/#Integrations