Hey Jason, Alan from the Opsgenie Support team here.
We are currently working on updating the integration and the documentation, you can track this in the below request:
https://jira.atlassian.com/browse/OPSGENIE-1972
In the meantime, the below steps should work for getting the integration working via Webhooks:
See the steps below to define a new Zendesk webhook to send to Opsgenie
- Navigate to the Admin Center
- Click on ‘Apps and integrations’, and select ‘Webhooks’
- Select Actions > Create webhook, and define a webhook with the following values:
Endpoint URL: https://api.opsgenie.com/v2/json/integrations/zendeskv2?apiKey=<your-api-key>
Request method: POST
Request format: Form encoded
Authentication: None
- Save the webhook, and navigate back to the main menu. Click into Settings (⚙) > Triggers, and select either ‘Add Trigger’ if this is an entirely new setup, or edit an existing trigger
- In your trigger definition, we’ll configure two key things - first, set the Action as ‘Notify active webhook’, and point it towards the webhook you just defined. Then add a single URL parameter with the key ‘ticket’, and the value below. Note that this is copied from here, and you can add the other action trigger bodies in a similar way.
action: create || id: {{ticket.id}} || status: {{ticket.status}} || title: {{ticket.title}} || tags: {{ticket.tags}} || link: {{ticket.link}} || external_id: {{ticket.external_id}} || via: {{ticket.via}} || priority: {{ticket.priority}} || ticket_type: {{ticket.ticket_type}} ||gi score: {{ticket.score}} || groupname: {{ticket.group.name}} || due_date: {{ticket.due_date}} || account: {{ticket.account}} || assigneename: {{ticket.assignee.name}} || requestername: {{ticket.requester.name}} || organizationname: {{ticket.organization.name}} || in_business_hours: {{ticket.in_business_hours}} || description: {{ticket.description}}
Save the trigger once this is added, and you should be able to test the trigger and see the resulting alert created/updated in Opsgenie
If you run into any issues with this, I would recommend creating a support ticket at Atlassian Support so that we can help troubleshoot.
Regards,
Alan
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