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Mobile app connection

Dear all,

we try to installl the opsgenie mobile application.

After installation is ask to login, then I provide my account but opsgenie does not ask to which opsgenie instance to connect to.

My account is used with different jira cloud instance and I was expected to be ask to give the correct opsgenie instance.

So after login I have no idea on which instance the app is pointing to as I cannot see any alert from while there are some existing.

Any help on this ?

regards

1 answer

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Answer accepted

Hi @serge calderara ,

If you're logged into the mobile app and use the same email for your other Opsgenie instances, then you should be able to click the Settings menu >> Switch Accounts tab >> and this should show which account you're logged into, as well others that you can jump into:

mobilecomm1.jpg

Hi @Nick H , thanks for your reply.

I did not see the tab Swicth account which was hidden

Nick H Atlassian Team Apr 16, 2021

You should still be able to see which Opsgenie instance / account you are logged into under the Settings menu:

mobilecomm1.jpg

 

If you are logged into the incorrect instance / account, you should log out - then login with the correct email / account.

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