Mobile app connection

[serge calderara]

Dear all,

we try to installl the opsgenie mobile application.

After installation is ask to login, then I provide my account but opsgenie does not ask to which opsgenie instance to connect to.

My account is used with different jira cloud instance and I was expected to be ask to give the correct opsgenie instance.

So after login I have no idea on which instance the app is pointing to as I cannot see any alert from while there are some existing.

Any help on this ?

regards

[Nick Haller · Accepted solution]

Hi @serge calderara ,

If you're logged into the mobile app and use the same email for your other Opsgenie instances, then you should be able to click the Settings menu >> Switch Accounts tab >> and this should show which account you're logged into, as well others that you can jump into:

[serge calderara]

Hi @Nick Haller , thanks for your reply.

I did not see the tab Swicth account which was hidden

[Nick Haller]

You should still be able to see which Opsgenie instance / account you are logged into under the Settings menu:

If you are logged into the incorrect instance / account, you should log out - then login with the correct email / account.