Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Mobile app connection

Dear all,

we try to installl the opsgenie mobile application.

After installation is ask to login, then I provide my account but opsgenie does not ask to which opsgenie instance to connect to.

My account is used with different jira cloud instance and I was expected to be ask to give the correct opsgenie instance.

So after login I have no idea on which instance the app is pointing to as I cannot see any alert from while there are some existing.

Any help on this ?


1 answer

1 accepted

0 votes
Answer accepted

Hi @serge calderara ,

If you're logged into the mobile app and use the same email for your other Opsgenie instances, then you should be able to click the Settings menu >> Switch Accounts tab >> and this should show which account you're logged into, as well others that you can jump into:


Hi @Nick H , thanks for your reply.

I did not see the tab Swicth account which was hidden

Nick H Atlassian Team Apr 16, 2021

You should still be able to see which Opsgenie instance / account you are logged into under the Settings menu:



If you are logged into the incorrect instance / account, you should log out - then login with the correct email / account.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

New GitLab integration in Incident Investigation view

We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsg...

320 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you