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JSM Incident issue type vs OpsGenie Incident

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December 19, 2022


Can you please tell me if there is a link between JSM Incident issue type and opsgenie Incident.



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Agaci Avinas
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 20, 2022
Hi Abraham,
I am Agaci from Opsgenie support. Happy to help you today! 
I would like to let you know that if you are using Opsgenie associated with JSM it would not sync Opsgenie Incidents with JSM incidents, instead it wold create the responder alerts directly for the Incidents that are being created in JSM.
You could find this information and configuration from JSM --> Project --> Project Settings --> Incident Management.
You could read more about responder alerts in this link

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