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Is there a way to add some extra properties automatically?

In all incidents we have to put 7 extra properties relate to our internal info, we need that automatically. Is there a way to automatize this?

 

Thank you

1 answer

0 votes
Nick H Atlassian Team Apr 03, 2022

Hi @Aline Siqueira Silva ,

This should be possible whether the incidents are being created automatically or manually.

If you are automating incident creation through incident rules, you should be able to add extra properties to the incident rule here:

epc1.jpg

 

If you are manually creating incidents, you'd first want to create an incident template and add the extra properties here:

epc2.jpg

Then when manually creating an incident, select this incident template, and the extra properties will populate:

epc3.jpgepc4.jpg

 

If you were hoping to have the extra properties from alerts automate into the incident at creation, that unfortunately is not possible at this time. We have an open feature request for this you can following here: https://jira.atlassian.com/browse/OPSGENIE-350

Nick H Atlassian Team Apr 03, 2022

Also, if you know what the extra property key(s) will be - for example:

ddt1.png

You can add those into the incident rule as well with something like this:

ddt2.png

And they'll be added into the incident as well:

ddt3.png

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