Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is it possible to create an alert when a email is not received?

I run a service that sends an email on a daily basis. Sometimes the service doesn't run, and no email is sent - most of the time this is due to network issues on the server. Can this lack of an email trigger an alert?

1 answer

1 vote
Nick H Atlassian Team Jan 25, 2021

Hi @David Kaftan ,

Sounds like what you need is a Heartbeat:

Heartbeats are a feature unique to Opsgenie that help monitor the connectivity between Opsgenie and your other systems.

You could have your service trigger an email to the Heartbeat (along with the daily email), and if it's not received by Opsgenie, an alert will be created.

The alert will also resolve itself if the Heartbeat is received after the fact too.

Hope this helps! Let us know if you have any additional questions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

111 views 6 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you