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Integration: Jira Service Management Cloud in Opsgenie [create Issue]




we want to use the feature, to create a Jira ticket, when a phone call will appear in our Opsgenie. I found the option in the new Integration Jira Service Management Cloud, but the system is not creating a ticket on our Jira system after an alert was created. Does anyone has here experience, if there is a special configuration which we have to do? 


2022-02-24 14_48_28-Opsgenie - IT-Operations and 6 more pages - Work - Microsoft​ Edge.png


In the log files, I see the following error: 


ExecutionStatus[failed] There is no entity relation even though action[commentIssue] requires it!

Thanks for you help/ input

1 answer

1 accepted

The case was solved with the help of the support. 


The label field is mandatory in the create screen.

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