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Please see the discussion from the same question asked in Jira Service Management questions area:
This particular dialog seems to have hard-coded options for the severity field value, which populates an extended property in the OpsGenie Incident object when a major incident is created from a Jira Service Management Incident (and linked together).
Hi @erich2048 ,
Could you elaborate what the question is here? Are you not seeing the severity field option when creating a major incident from a JSM incident?
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