In the "Create Major Incident" dialog, can the severity options be customized?

erich2048 December 27, 2021

Please see the discussion from the same question asked in Jira Service Management questions area:

https://community.atlassian.com/t5/Jira-Service-Management/Customize-Severity-levels-when-creating-a-Major-Incident/qaq-p/1572101

 

This particular dialog seems to have hard-coded options for the severity field value, which populates an extended property in the OpsGenie Incident object when a major incident is created from a Jira Service Management Incident (and linked together).

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Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 4, 2022

Hi @erich2048 ,

Could you elaborate what the question is here? Are you not seeing the severity field option when creating a major incident from a JSM incident?

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