Please see the discussion from the same question asked in Jira Service Management questions area:
This particular dialog seems to have hard-coded options for the severity field value, which populates an extended property in the OpsGenie Incident object when a major incident is created from a Jira Service Management Incident (and linked together).
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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