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In the "Create Major Incident" dialog, can the severity options be customized?

erich2048
Contributor
December 27, 2021

Please see the discussion from the same question asked in Jira Service Management questions area:

https://community.atlassian.com/t5/Jira-Service-Management/Customize-Severity-levels-when-creating-a-Major-Incident/qaq-p/1572101

 

This particular dialog seems to have hard-coded options for the severity field value, which populates an extended property in the OpsGenie Incident object when a major incident is created from a Jira Service Management Incident (and linked together).

1 answer

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Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 4, 2022

Hi @erich2048 ,

Could you elaborate what the question is here? Are you not seeing the severity field option when creating a major incident from a JSM incident?

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