How to verify my phone number to enable sms notification

[Gianluca Crivelli]

Hi all,

I would like to enable sms notification in my contact methods but when I try to run it on I receive the error "We couldn't enable this contact because it's not verified"

Can somebody explain me how to fix it?

[Excmelin]

I had the same issue when trying to enable SMS notifications, and it was super frustrating to see that "not verified" message pop up. I spent a good chunk of time trying to figure out what was wrong. Eventually, I switched to using a non voip number for sms verification through Tardigrada. I had heard good things about them, and they really came through. After making the switch, everything went through without any more errors, and I was finally able to get my SMS notifications working. It’s funny because I thought I’d be stuck for ages, but Tardigrada made it really easy.

[Gianluca Crivelli]

Hi,

following your instructions I was able to sort the issue.

Thank you so much

[John M]

Hi @Gianluca Crivelli ,

When you add a new phone number in Opsgenie it will send a verification code to that number. You will need to plug that code in to verify the phone number before it can be used. If you didn't get the code you can resend it or remove the phone number and try adding it again.