Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to verify my phone number to enable sms notification

Gianluca Crivelli
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 18, 2023

Hi all,

 

I would like to enable sms notification in my contact methods but when I try to run it on I receive the error "We couldn't enable this contact because it's not verified"

 

Can somebody explain me how to fix it?

2 answers

0 votes
Gianluca Crivelli
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 19, 2023

Hi,

following your instructions I was able to sort the issue.

 

Thank you so much

0 votes
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 18, 2023

Hi @Gianluca Crivelli ,

When you add a new phone number in Opsgenie it will send a verification code to that number. You will need to plug that code in to verify the phone number before it can be used. If you didn't get the code you can resend it or remove the phone number and try adding it again. 2023-07-18_16-50-11.png

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events