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How to set incoming call integration in Opsgenie? Edited

I've seen articles about incoming call integration with Opsgenie i.e creating alerts based on calls, so How to set incoming call integration in Opsgenie?

 

Currently I've essential plan and I don't see that option.

1 answer

1 accepted

1 vote
Answer accepted

Hey @Chethan GR ,

Incoming Call Integration feature is available for Standard and Enterprise Plans. Once you are subscribed to those you can navigate to the Global Integrations page via Settings > Integration List > Incoming Call.

For US and Canada numbers you can add the integration right away but for others you will need to reach out to the Opsgenie Support Team via https://support.atlassian.com/opsgenie/ to get their help in adding those numbers.

BR,

Hi @Muhammad Zeeshan ,

 

We are based in India, can we set this up in India?

 

Regards,

Chethan

Hi @Muhammad Zeeshan ,

 

I couldn't find the incoming call integration on the global integration page.

 

Integration.PNG

Hey @Chethan GR 

1. This functionality is not available for Indian numbers. However, you can set this up for your account for a number of a different nationality.

2. If your Opsgenie account is merged with the Jira Service Management subscription, this functionality is not available

Hi @Muhammad Zeeshan ,

 

Thanks for the clarification.

 

Regards,

Chethan

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