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How to map dynatrace field to Opsgenie priority

Dear all,

we are testing for a customer the integration of dynatrace with OPSGENIE.

We are using for that Opsgenie Dynatrace integration webhook v2.

In the payload we receive from dynatrace, we do NOT HAVE  a field name Priority which we would like to map to opsgenie alert priority field.

 

But is seems we cannot do that from the integration as seen below

UQGMIG0b82.png

Actually it is is wierd because all alert are handle as P3 event if Problem Severity is set to CRITICAL

From priority field we can only select the list items available from P1 to P5.

Does anyone have worked with such integration and mapping those field ?

Or is there a way to establish an Alert priority rule based on dynatrace Problem severity.

 

 

Thanks for help

regards

1 answer

0 votes
Nick H Atlassian Team Jun 17, 2021

Hi @serge calderara ,

This similar Community post should help with setting the priority to different types of alerts: https://community.atlassian.com/t5/Opsgenie-questions/How-to-set-priority-in-AWS-SNS/qaq-p/1407107

^ Although it's for AWS, the idea is the same; configure multiple Create Alert actions to filter on the problem severity being sent from Dynatrace >> Opsgenie, and map to it the corresponding priority of the Opsgenie alert.

NOTE - these actions can be defined in the Advanced tab of the integration. This tab is only available on the Standard and Enterprise plans:

 

dtcomm1.jpgdtcomm2.jpgstcomm3.jpg

 

Hope this helps! Let us know if you have additional questions, issues, etc.

Thanks for the tips @Nick H , it helps

regards

Like Nick H likes this

I forgot to ask @nick , once the alert is properly set based on that priority, is there a way to create automatically :

- An incident in opsgenie which has its fields correctly mapped to the Alert
- An issue type in Jira of for instance Major Incident in a jira project which is in sync with the opsgenie incident
- A dedicated slack chanel for Incident team resolution

Is there a way to do that ?

regards

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