I am evaluating opsgenie and I am actually checking how the different type of notification works.
In the notification setting I have set it up to be all ( email, sms, voice call)
In appaears that when I create an alert manually for testing from the alert page, then I get notify by email, by SMS, but I am not notified by voice call.
Any idea why voice call is not working ?
Hi @serge calderara ,
Is there anything logged in the alert's activity log that explains why you are not receiving a voice notification?
If your account is on trial, voice notifications are not included. They can be enabled by our support team for testing during trial, but you'd have to open a ticket here: https://support.atlassian.com/opsgenie/
Hello @Nick H ,
I have contact the opsgenie support for voice notification and I am really confuse because they ask me to upgrade to JSM Premium in order to get it from Opsgenie Standard.
But when I look at the pricing official opsgenie page below :
As you can see it says Voice Notification is available in Essential version for #users x 25, so what do i need to move to premium ?