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How to disable all abilities except ascribe notes to alert in Slack

Hi. I have Opgenie integration with Slack and I need to give the ability to add comments only to the alert but all other actions like Acknowledge, Unacknowledged, Close, and est... needed to be disabled.
I already tried working with integration settings in Opsgenie but without results.

Screenshot 2022-05-06 164820.jpg

With regards
Zaza okujava

1 answer

0 votes
Darryl Lee Atlassian Team May 11, 2022

Hi @Zaza Okujava ,

This is Darryl. I am here to help. 😃

Do you mean you would like to restrict the available actions from Slack side?

If yes, unfortunately, there is no way to achieve that in the current design.

The "Alert Action" section in the screenshot you attached is to define what are the actions on the Opsgenie Alerts that performed on the Opsgenie side are qualified to be pushed to the Slack channel, not the other way around.

To have the capability to define the allowed executable actions on the Slack side, I have created a feature request, OPSGENIE-495, please vote it and set yourself as a Watcher to receive the latest update.

Hope this helps.

Should you have any further inquiry or technical assistance required, please feel free to reach out to Opsgenie Support and my colleague will help you from there.

Kind regards,
Darryl Lee
Support Engineer, Atlassian 

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