How do I put a priority for alerts ?

[Alban Rama]

My Company is using OpsGenie to get alerts from another software called Graphana but all alerts come with the same priority number (which is 3). I wanna know if there's a way how to put a fixed priority for all alerts. I've tried changing it inside the alert but only happens for that alert only. If anyone is using Graphana as well and have worked on this would be helpful.

[Nick H · Accepted solution]

Hi @Alban Rama ,

This similar Community post should help with setting the priority to different types of alerts: https://community.atlassian.com/t5/Opsgenie-questions/How-to-set-priority-in-AWS-SNS/qaq-p/1407107

Although it's for AWS, the idea is the same.

NOTE - these adjustments and actions can be edited in the Advanced tab of the integration. This tab is only available on the Standard and Enterprise plans:

Let us know if you have additional questions or issues.