How can we merge the rotations back into one true final schedule?

[Bailey Gallagher]

Our multiple rotations are no longer merging into one final schedule. How can we merge the rotations back into one true final schedule?

Between 2 incident managers overrides on the schedule are not merging into one final schedule. Both regularly scheduled incident manager and person for override are being alerted at at the same time. 

[Eugenio Onofre]

Hi @Bailey Gallagher

Would you please provide a screenshot of your team configuration, including routing rules and escalation?

Thanks.

[Bailey Gallagher]

@Eugenio Onofre 

[Eugenio Onofre]

Hi,

The final schedule is per rotation.

When configuring on call schedules, you have two main entities:

• schedule, which is the calendar itself
• rotation, which is the rotation rule within a schedule. A schedule can contain multiple rotations

When configuring an override, you can also select to which rotation that override applies to.

So the final result is working as expect. If you want the override to show up in the "primary's" rotation, please make sure to select this rotation when setting up the override.

Regards,
Eugenio

[Bailey Gallagher]

@Eugenio Onofre  I have been doing that when I go to add my override I add it to "primary schedule" then I select the person who I want the override to make as primary. Regardless of doing that I am experiencing this issue.

[Eugenio Onofre]

@Bailey Gallagher 

Thanks for the information. Based on the screenshots you provided, seems the wrong rotation was selected when creating an override.

I strongly recommend opening a support ticket with Atlassian then!