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1 answer
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Hi @John Alan ,
Closest thing to that functionality would be to repeat the escalation, and revert the ack'd / seen states when it repeats:
Note that the repeat functionality of an escalation is NOT included in the Free and Essentials plans.
Otherwise, you could also consider a notification policy that auto-restarts notifications, but these are also NOT included in the Free and Essentials plans.
It wouldn't make sense to have both an escalation repeat and a notification policy auto-restart, so we typically only recommend using one since they are similar in functionality.
We do have a feature request to avoid the "seen" state, and continue notifying users which you can follow, watch and vote for here: https://jira.atlassian.com/browse/OPSGENIE-711
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