Hi @Alexander Borisov - this can be done by configuring the "Acknowledge Alert" action on the Jira Service Desk integration in Ospgenie. You can specify a filter, so that when Opsgenie receives a certain status for a certain JSD ticket, it will acknowledge the corresponding alert in Opsgenie. Here's an example:
So in this case, when Opsgenie receives Status of In Progress from JSD, it will ack the corresponding alert in Opsgenie. These Alert actions are processed top-down, so you will want to make sure that whichever status you are changing the ticket to in JSD, won't match the filters on the Create Alert or Close Alert actions.
Feel free to reach out to support either through in-app chat, or by submitting a ticket at https://getsupport.atlassian.com/ and we can assist with setting it up!
Hi @Tomáš Vojvoda - no, the functionality has not changed. You probably don't have the option due to the plan you are on.
If you're on the Opsgenie Standalone Free, or Essentials plan, or the JSM Standard plan, you would not have access to these "Advanced" Views of integrations.
this didn't work for me. We do have the 2 way integration setup between JSM and OG to where closing in either system closes in the other. If i close a JSM ticket, it closes the OG alert. If I close the OG alert, it closes the JSM ticket.
However I cannot get the status category change to ack the OG alert
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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