Hi @Alexander Borisov - this can be done by configuring the "Acknowledge Alert" action on the Jira Service Desk integration in Ospgenie. You can specify a filter, so that when Opsgenie receives a certain status for a certain JSD ticket, it will acknowledge the corresponding alert in Opsgenie. Here's an example:
So in this case, when Opsgenie receives Status of In Progress from JSD, it will ack the corresponding alert in Opsgenie. These Alert actions are processed top-down, so you will want to make sure that whichever status you are changing the ticket to in JSD, won't match the filters on the Create Alert or Close Alert actions.
Feel free to reach out to support either through in-app chat, or by submitting a ticket at https://getsupport.atlassian.com/ and we can assist with setting it up!
We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...
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