Email content pasting as plain text in Opsgenie alert

[Kundan Bonde]

Hi community,
I have done emailed integration in my Opsgenie and I am aware that the {{message}} field in Opsgenie treats the email content as plain text. But there's tabular data in my email content which gets pasted as plain text with each attribute on new line and is difficult to read. Is there a way we can retain the table in the email received as is and send it further to JSM?

Or do we need any intermediate processing? For e.g below is a table in my email 

but when alert is created, the description of alert looks like this:

[column1]
[column2]
[column3]
17681
25000
15000

[Tejaswi G]

Hi @Kundan Bonde

This is Tejaswi from Atlassian Team and here to help :) 

Unfortunately, We don't have a option to parse the email integration description HTML text and it will be displayed as a plan text in Opsgenie. We already have an FR OPSGENIE-1551 for this request. 

You can add yourself as a watcher to receive the status update this feature request. 

Kind Regards,
Tejaswi

[Kundan Bonde]

Hi @Tejaswi G ,
Thank you for the reply I saw this suggestion already. can you suggest if there is a way I can include link to the html attachment of the email body in the alert description so we can view the data from there.

Thanks,
Kundan

[Tejaswi G]

Hi @Kundan Bonde

Thank you for getting back to us. Can you please log a ticket with us at https://support.atlassian.com/contact so that we can understand your complete use case and check if there are any workaround for yours.

Kind Regards,
Tejaswi