Can i restore deleted team?

[Kaloyan G_ Georgiev]

A team was deleted by mistake and now we need to recover it. it would be best to recover all data and setups, but  only the schedule would be good enough.

Is this possible.

[Mona Singh · Accepted solution]

Hi @Kaloyan G_ Georgiev ,

This is Mona here, happy to help :)

Unfortunately, we will not be able to recover a deleted team in Opsgenie directly from the UI. You’ll have to recreate the team and configuration in it according to the data in the logs.

If the team was deleted within the last 13 days, you can check the Logs in your account under Settings and search for “Team [TEAM NAME] deleted” or “Team” AND “deleted”. Once you have the data, you can perform the restoration manually by adding the Team in the UI and configuring it as per the logs retrieved.

The other way would be to create Team, Routing, Escalation, Schedule & Rotations using the API Endpoints.

Create Team
Create Schedules 
Create Escalations 
Create Routing Rules 
Create Integration 

Please let me know if this works for you. Incase you have any further queries, please feel free to reach out to us by creating a ticket in this link and we’ll take it from there :)

Thanks!
Mona

[Kaloyan G_ Georgiev]

Thank you, Mona! Appreciate the response!