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Can alerts be forwarded to an email address if needed?

Hello,

We have some teams that are not fully in Opsgenie and some experts we consult that are not part of a team in Opsgenie.  Some of our alerts are issues where we need to involve those other teams or experts. Is there any way to forward an alert to an email address other than just copying the content and pasting into an email?

Tracy Green

3 answers

1 accepted

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Answer accepted

Thanks for the responses.  These aren't people who regularly should be receiving our alerts.  They're people we consult depending on the situation.  We do want to eventually have these users in Opsgenie.  Unfortunately, it will take up to a year to get everyone in the department into regular use of Opsgenie.  Although we could copy text and email, I want to avoid extra steps in our process that we don't do today.  What we'll go forward with is continuing to receive our team emails, but we'll set up Outlook rules to move them to a folder with a rule that they be deleted after a certain interval of time.  That way, if they need to be forwarded, we can easily do that, but still get the emails out of our inbox.

Samir Atlassian Team Apr 09, 2021

Sounds good @Tracy Green that seems like a good workaround! Let us know if you have further questions on the Opsgenie side.

0 votes
Samir Atlassian Team Apr 07, 2021

Hi @Tracy Green !

 

We don't have an outbound email integration. So Opsgenie can only send emails as notifications for alerts to users. So you would need to have a user associated with the email address you want to send alert notifications to. Each user in Opsgenie can have up to 2 email contact methods they can receive email notifications to.

 

Hope that helps, let me know if you have anymore questions!

 

Thanks,

Samir

0 votes
Nick H Atlassian Team Apr 07, 2021

Hi @Tracy Green ,

Opsgenie does not have an outgoing email integration. The closest thing to that use-case is configuring an additional email contact method within a user's profile, and have that user be a layer/rule within an escalation.

This user's second email could represent some sort of distro list, and send alerts to this external team or experts when an alert is sent to the user. For Example:

emailcomm1.jpgemailcomm2.jpg

emailcomm3.jpg

 

Having said that, this isn't really best practice - If these outside users need to view the alert in Opsgenie, that won't be possible unless they are a power user.

Hope this helps! Let us know if you have any other questions, issues, etc.

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