Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Authentication problem when linking JIRA issues in OpsGenie Incident

Murali Veeraiyan
Murali Veeraiyan Oct 24, 2023

I'm getting "Authentication failed" error when trying to link JIRA software issues or JIRA service management requests to an OpsGenie incident

 

Opsgenie_-_Incidents.jpg

 

Answer
Watch
Like Be the first to like this
82 views

1 answer

0 votes
John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2023

Hi @Murali Veeraiyan ,

It sounds like a user access issue. Are you able to access the linked Jira instance by logging in directly?

View More Comments
Murali Veeraiyan
Murali Veeraiyan Oct 25, 2023

Yes, I can. 

Also other admin users also facing same issue. So not specific to my user access permissions?

Like
John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 25, 2023

Have you already made a connection to your Jira using the integration? Was this working previously?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Opsgenie
Opsgenie
TAGS
AUG Leaders

Atlassian Community Events

See all events