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Authentication problem when linking JIRA issues in OpsGenie Incident

Murali Veeraiyan
Murali Veeraiyan October 24, 2023

I'm getting "Authentication failed" error when trying to link JIRA software issues or JIRA service management requests to an OpsGenie incident

 

Opsgenie_-_Incidents.jpg

 

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John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 24, 2023

Hi @Murali Veeraiyan ,

It sounds like a user access issue. Are you able to access the linked Jira instance by logging in directly?

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Murali Veeraiyan
Murali Veeraiyan October 25, 2023

Yes, I can. 

Also other admin users also facing same issue. So not specific to my user access permissions?

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John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 25, 2023

Have you already made a connection to your Jira using the integration? Was this working previously?

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