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Android phone does not ring when getting notification

Noelle Ressler
Noelle Ressler
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June 26, 2024

About 6 months or so ago my phone stopped ringing when I get an on-call notification.  I only receive a text message.  I would prefer it to ring.  I have an Android phone.  Nothing has changed other than the usual system updates from Android.  I would like to get this fixed.

 

Thank you...

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Egor
Egor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 28, 2024

Hey Noelle,
Thanks for reaching out to Atlassian Community!

Basically, there are a few steps you need to check:

1. Go to your Opsgenie account >> Settings >> Notifications and check if your "Schedule Start" action is set properly. 

2. Check if your app has permission to send you notifications. 

There are more troubleshooting steps can be found here - https://support.atlassian.com/opsgenie-android/docs/troubleshooting-for-android/ 

I hope this helps! 

Best Regards,
Egor

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