Android App (on MIUI 12.5.7 - based on Android 11) doesn't play sound nor let me change sound

[Deleted user]

Opsgenie APP doesn't play any sound on MIUI 12.

Opsgenie APP always shows the default sound which is for all apps on my phone:

But it doesn't matter if i change the sound to something else, sound doesn't get played (but Opsgenie takes note of the change).

I'm also not able to change the sound in the APP it self.
By clicking e.g. "New Alert" following setting-menu appears:

The only change which immediatly works is enabling/disabling "vibration". 

I've explicitly allowed the opsgenie app the permission to read media folders

The issue is a bit related to:

https://community.atlassian.com/t5/Opsgenie-questions/Can-t-change-sounds/qaq-p/1726101

[Darryl Lee]

Hi @[deleted] ,

This is Darryl, I am here to help.

I'm sorry to learn this Opsgenie Android app isn't working as expected on your phone.

• May I ask was this app able to play sound before or is it your first time using it?
• If a reinstallation of this app helps?

For further inspection, please consider reaching out to Opsgenie Support via this link and help provide the version of the Opsgenie Android App you are using along with the information above.

Thank you and hope this issue would be resolved soon.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

[Deleted user]

Hey Darry,

regarding your questions:

I'm using the App for the first time and reinstallation doesn't solved the issue.

I've created a support request for this - so let's see there how we can solve the issue.

thx

[Darryl Lee]

@[deleted] Thanks for the reply and hope your issue will be resolved over the support request soon.