Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Alert volume on max no matter what. Edited

My app must have just been updated. I used to not have this problem but now I have no control over the volume of the alert even when the phone is silenced.


I found an older thread about it (  )  and support advised to change this option:

" Opsgenie sounds at maximum level.." 


but I have no such option. Could be that that thread was for android and I have an iPhone. Hopefully the option to fix the volume is available I'm just not finding. Otherwise this is ridiculous and need to be fixed. Please help.


edit: testing turning of the "Allow Critical Alerts" option ...

edit #2: ok, that's all it was. I just need to turn of the Critical Alerts option.

This confused me because either the app update or something else unbeknownst to me turned on this option.

1 answer

1 vote

Hello @Matthew Marbury,

Thank you for reaching out to Atlassian Community!

On the new update for the iOS app, the feature “Allow Critical Alerts” was added, and turning this feature off, as you already did, will stop this loud volume.

There are two feature requests suggesting improvements for that, but, the tickets are not public, so I’m not able to share the links here. One suggestion is “Ability to define what is a Critical Alert for IOS”, so it would be possible to allow the alerts just for P1, for example, and the other one “Control iOS Critical Alert Volume”.

With this said, while the features are not implemented, the workaround, is to turn off the “Allow critical alerts”.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

Investigate deployment-related incidents with Bamboo and Opsgenie together

Back in April of last year one of the major product announcements from Opsgenie was the launch of the Incident investigation view which created a deep connection between Bitbucket and Opsgenie, empow...

1,403 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you