Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Alert voice notifications


We purchased Opsgenie with stardard plan recently. Ive got pretty much all other things sorted out, but voice notifications are causing some issues.

Ive updated my user profile to have mobile number for voice and SMS and also. Email and SMS notifications are working fine, but I am not getting the voice notification. I had a look of the Alert activity log and from there I noticed this entry: 

Rule[New Alert][Create] -> Could not send [voice] notification to [XXX-XXXXXXXX], CallStatus: Please upgrade your account to send [voice] notifications.

Has anyone else had similar issues or is there something else I need to add to my account settings?

Thanks in advance,


1 answer

0 votes

Hi @Timo Mäntynen ,


Could you reach out to us in support via This way we can send over an access request link to you to allow us to login to your Opsgenie account and take a look to see why you're unable to receive voice notifications.


Are you on the JSM Standard plan? If so, that plan doesn't support voice notifications. You would need to upgrade to JSM Premium in order to have voice notifications in Opsgenie:



Otherwise, it could be that the phone number is of a country that we don't support voice notifications for. That list of countries is detailed here:


Lastly, it could be that our provider is blocking the calls, and we can reach out to our provider to remove the number from the blocklist. If this is the case, please create a ticket with us in support and we can assist you from there!




Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

New GitLab integration in Incident Investigation view

We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsg...

279 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you