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The search function includes preceding or trailing punctuation when it searches for words. For example, I have an alert where the "description" field is:
Transaction "Cisco Call Manager Alarm Manager home page" on player Player 08 is Down. Last error message was "Step 'Cisco Unified
This search fails:
This search succeeds:
Text indexing should disregard leading or trailing punctuation.
Hi @m-milligan ,
Engineering is aware that searching alerts or fields with quotations can be escaped with single quote characters. But I guess we don't outline this in our documentation: https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/
I'll enter sort of ticket with engineering on improving our doc in the meantime, and pass along your suggestion on text indexing disregarding leading or trailing punctuation.
Let us know if we can assist with anything else.