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Alert and schedule not visible in mobile app

serge calderara
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 16, 2021

Dear all,

We are actually evaluating opsgenie from a trial version of jira cloud.

We have created a simple email integration to send alert via email which works fine and define a team with schedule.

Then we download the android mobile app in which I login with my account for which I belong to the current schedule team.

When opening the app he cannot find anything, no schedule, no alert,no service...

Any idea ?

1 answer

0 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 16, 2021

Hi @serge calderara ,

If you or your other user are logged into the correct account, then you should be able to check your alerts and schedules here:



I see you opened this other post so maybe you are in the incorrect account:

When logging into the mobile app, you should be prompted to enter the account name in which you would like to login into (unless your email is only tied to one Opsgenie account):


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