Access disabled after migrating to Essentials

[kmar_benabdallah]

Dear community, 

I have just upgraded our Opsgenie account:  https://limehome.app.opsgenie.com/ from free (5 users) to Essentials (with 1 user, my user: kmar.benabdallah@limehome.com).

I then received an email that my opsgenie account was disabled, can you please unblock us by selecting me as the main user to use Opsgenie. 

Currently we limited the users to 1 so that I can setup the integrations, then we'll add more users.

[John M · Accepted solution]

Hi @kmar_benabdallah ,

It looks like one of your other users was left as the one active user. Can you please open a ticket here, as we can't post user information in the forums:

https://support.atlassian.com/contact/

[kmar_benabdallah]

Hey @John M , we opened a support case but no updates were shared.

Here's the ticket ID: CA-2504217

[John M]

Hi @kmar_benabdallah ,

I just moved the ticket to the Opsgenie queue and provided an update.

https://support.atlassian.com/requests/OGSP-113997/