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Incident Management features have been added for all customers on current paid plans

We’re pleased to announce that we have added incident management features for all customers on the latest paid plans (Essentials, Standard, and Enterprise). There’s no additional charge or change required to use these features. 

Please note,  customers using the Essentials plan have access to 100 incidents and 5 Postmortem reports per month per instance. Read below for more details on what’s included in your plan.

Why?

The Opsgenie product team has been investing heavily in incident management functionality over the past year. At Summit this month we released several new and improved integrations and features to help every customer respond to, resolve, and learn from every incident. Read about the Summit launches here.

As a part of that investment, we’ve also been focussed on creating deeper, more flexible integrations with the other Atlassian products including Jira Software, Jira Service Desk, and Bitbucket. Our goal is to empower you to streamline the incident response process for you and your team. 

Here’s the updated pricing grid which shows you the incident management features that have been added to each plan.

pricing grid.png

Where can I access incident management in my account?

From the navigation in your account, you will see a new Incidents menu item. Click to get started.

new nav incidents.png

We’ve also included incident management in the quick start guide for new customers on Essentials and Standard plans.

basic QSG.pngStandard Quick Start Guide

standard QSG.png

Email and in-app communication

Every user of your Opsgenie account will receive an email detailing the incident management features your account now has access to.

If you’re on an old legacy Opsgenie plan or on a Free plan, you will receive an email that explains the incident management features that are now available in the updated plans.

Upgrading your legacy or Free account is easy. When logged in to Opsgenie, simply visit the subscription page to upgrade and access these new incident management features. Please note that only account Owners are able to make plan changes. To view the in-app announcement, click on the “note” icon at the top right of your screen.

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