What's New in Opsgenie Remote Summit 2020

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Thanks for making Remote Summit such a big success!  As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure you don't miss anything,  here's a rollup of all that's new in Opsgenie. This year we announced: 

• Incident investigation view, powered by Bitbucket
• DevOps Metric report 
• Slack App for Incident Management 
• Connecting Opsgenie and Atlassian Accounts
• Incident Management features for all paid plans
• Enhanced issue linking/creation for Jira Software and Jira Service Desk 

Announcing the Incident investigation view 

 Utilize the Incident investigation view to determine if deployments or commits are potential causes. This feature is powered by a brand new connection between Opsgenie and Bitbucket that empowers teams to troubleshoot incidents related to code deployments, and quickly take corrective action from Bitbucket. 

Read the full post here. 

DevOps Metrics 

As part of our new connection between Bitbucket and Opsgenie, Opsgenie and Bitbucket customers can now measure deployment and incident response metrics from a single dashboard in Opsgenie. Read more. 

New Slack App for Incidents

During an IT incident, the teams who can rapidly spin up the right tools and processes have the best shot at fast resolution. We also know many teams rely on chat tools to collaborate and communicate during incidents. That’s why we’re excited to announce our new Slack app for Opsgenie Incidents. With the new app, teams can seamlessly:

• launch a dedicated Slack channel for each incident
• push key information from Slack to the Opsgenie Incident Timeline
• capture important chat details for an incident postmortem

Watch the video. 

Connecting Opsgenie and other Atlassian accounts

If you opened your Opsgenie account before the acquisition or through Opsgenie.com, you will now be able to migrate your account to an Atlassian site. This means, you can now use one account to log in and access all Atlassian products including Opsgenie.

Incident Management Features for all paid plans 

Atlassian knows that every team works differently. Company structure, environment, and goals all dictate how teams want to work. Our Incident Management solutions adapt to any workflow, and we want you to be able to try them out in yours. This is why we're making Opsgenie's Incident Management various features available across all paid plans, starting next week. Try them out and let us know what you think!


Easily follow-up with Jira Software and Jira Service Desk



Thanks to improved issue linking and manual issue creation you will soon be able to open and link issues in both Jira Service Desk and Jira Software directly from Opsgenie, making it much easier to identify follow-on tasks. 

Keep an eye out for more information to come! Stay up-to-date by joining us for some of our quarterly webinars.