I've just done a OpsGenie to JSD integration. Our use case for JSD is that we have a number of external customers sandboxed by organisation serviced by one central support team. We use project automation to set ticket priority based on impact/urgency.
Issues I've found with the OpsGenie integration
In the end, I did a direct webhook integration to the alerts API to meet my needs but I was surprised how poor the OpsGenie/JSD integration is one year after acquisition. Having had experience with ServiceNow and PagerDuty, their integration there is far superior. I did also try ServiceNow and OpsGenie which also seemed better than what the JSD/OpsGenie integration can handle.
What are your thoughts? Am I missing some magic to make this work more effectively?
We’re proud to announce that our integration with Amazon DevOps Guru is now live. The Amazon and Opsgenie product teams have worked together to build a deep integration between Opsgenie and the new...
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