Insights from the Keynote Impossible Alone: Charting a new era of teamwork / END BSM NOW

[#1]

In this blog post, we'll explore the key insights and takeaways from the keynote "Impossible Alone: Charting a new era of teamwork / END BSM NOW (Digital Experience) ". I recommend to use right-click for to stay ahead. So let's dive in!

Links to Early Access and more Information

Team Anywhere Playbooks

Atlassian Together

Confluence Whiteboards

Atlassian Automation

Atlassian Beacon (Beta)

Atlassian Analytics

Atlassian Intelligence

Highlights of this Keynote

08:42 Atlassian believes in the power of teams to achieve the impossible since 2002

09:40 Welcome Scott Farquhar on stage

11:49 Atlassian's beliefs about teamwork

19:15 Jira Service Management is the best value for money, End BSM Now

22:20 Confluence Whiteboards and Atlassian Automations

25:20 Welcome Anu Bharadwa on stage

32:23 Customize Data Security Policies and secure external team members

36:15 Automation saves teams countless hours and boosts efficiency

42:12 Welcome Mike Cannon-Brookes on stage

43:49 Introducing Atlassian Intelligence – your new virtual teammate

44:43 How Atlassian Intelligence enhances team collaboration with tailored insights and rich content generation

55:27 Atlassian Intelligence can answer complex queries in natural language

---

Detailed Summary for

Team '23 | Impossible Alone: Charting a new era of Teamwork

00:02 Atlassian believes in the power of teams to achieve the impossible

• Challenges are best faced by teams working together

• Atlassian has surpassed 250,000 customers

11:49 Atlassian's beliefs about teamwork

• Atlassian supports teams to achieve what would otherwise be impossible alone through its Pledge 1% movement

• Atlassian believes in flexibility in the way teams work and provides a platform for different teams to use different products to track work

• Atlassian believes that distributed work is here to stay and focuses on culture, as well as tooling, to promote effective teamwork

• Atlassian believes that every business is becoming a technology business

• Team Anywhere Playbooks

19:15 Jira Service Management (JSM) is the best value for money for teams

• End Bad Service Management

• JSM helps companies manage requests and incidents

• JSM is used by over 45,000 organizations

• Atlassian Work Management products are used by over 150K organizations

• Atlassian Together bundles all Work Management products at an irresistible price (from $11 per user per month)

22:20 Confluence Whiteboards and Atlassian Automations

• Allow teams to connect their thinking to their doing

• Automations can be attached to Jira issues in Confluence Whiteboards for auto-assignment or labeling tasks that need research.

• Confluence Whiteboards is available for free for every Confluence user and in early access for Whiteboards.

26:33 Further Improvement of the Cloud Infrastructure Scale & Performance

• Confluence supports already up to 50,000 users
• Jira Software: 50,000 users (coming soon)
• Jira Service Management: 20,000 users (coming soon)
• Jira Software 1.5x (on average) faster across issue view, boards & backlogs
• Confluence 3x (on average) faster time to interactivity for pages

27:11 Improving Data Management Compliance

• Atlassian is now supporting data residency in the US, Australia, and EU, including Germany, with more regions coming online.
• Data residency for Connect apps is also on the way, allowing users to send data for each of their apps to a specific region.
• Atlassian is working on fortifying their data layer for their US federal customers.

28:10 Atlassian Beacon (Beta) – Intelligent threat detection, built for Atlassian cloud products

• Atlassian has announced Beacon, a new product that monitors for malicious user activity, suspicious searches, and third-party apps and authorizations.
• Beacon sends alerts through the general dashboard or messaging apps like Microsoft Teams or Slack.
• Beacon is integrated into Jira Service Management for faster incident resolution.
• Beacon's investigation functionality allows for drilling down into the who, what, when, where, and why associated with every alert.
• Sign up for Beacon's early access program

32:23 Customize Data Security Policies and secure external Team Members

• Data access control can be customized for apps and shared by users

• Consultants or contractors can be secured through Atlassian Access

• Teams can be formed based on shared goals and common work, not just org charts

• Smart links allow live embedding of data from external applications in the Atlassian platform

36:15 Automation saves teams countless hours and boosts efficiency

• Jira Software has executed over 10 billion automated actions since launching automation

• Jira Service Management and Confluence now have one-click rule templates for automation

• Learn more about Atlassian Automation

37:45 Atlassian's Analytics tool helps teams make data-backed decisions

• Atlassian Analytics consolidates data from all Atlassian products and external tools.
• The Team Effectiveness Score Card is a popular dashboard in Atlassian Analytics that provides insights into team performance, workload, and bottlenecks.
• Aggregated data across all effectiveness score cards can be rolled up to cover the entire organization.
• Dashboards in Atlassian Analytics empower teams to make data-backed decisions confidently.
• Atlassian Analytics is available to everyone with Cloud Enterprise editions for Jira Software, Jira Service Management, and Confluence.

43:49 Introducing Atlassian Intelligence – your new virtual teammate

• Combining existing machine learning models with new large language models infused with your organization's knowledge and data

• Helps with everyday scenarios and complex requests, summarizes existing content, and generates new content to accelerate work

• Learn more about Atlassian Intelligence
• The intro to the demo starts at 44:49

47:57 Atlassian Intelligence enhances team collaboration with tailored insights and rich content generation

• Atlassian Intelligence can adjust the tone of responses with empathy and care

• It delivers context-enriched service management and software work for teams

55:27 Atlassian Intelligence can answer complex queries in natural language

• It can gather data from both Jira Software and Jira Service Management in Atlassian Analytics

• It can find issues based on third-party tools connected to Jira by the open toolchain

• It can understand queries in 24 different languages and provide answers in the team's language

---

Liked this post? Want to see more?

👋🏻 Hello - I am Krimo and a Community Leader since 2015

🔺 Passionate about delivering exceptional Digital Customer Experiences as a Product Owner

🔺 Connect with me on LinkedIn

🔺 Join the Atlassian Community Events in Cologne or Düsseldorf

🔺 Or virtually from anywhere – with our Online Events

[Joachim Schenk]

Hey @Krimo Khermane 

Thank you for this nice sum up! I was traveling and only listening to the keynote, thus this is, for me, a great source to recap the news! :) 

[Kalin U]

Yes, many thanks for the high-quality summary!

[Fabienne Gerhard]

That's #amazaballs - thanks for sharing @Krimo Khermane 

[Andy Gladstone]

Great summary - thanks for breaking down the timestamps in the keynotes, it makes future reference so much easier.

[Péter Tölgyesi]

Awsome sum-up, thanks Krimo! 😉

[Jimmy Seddon]

Awesome summary @Krimo Khermane!  Thanks for putting this together, this is great for being able to review after the fact.

[Krimo Khermane]

Thanks everyone for the great feedback. Have great talks and spread the word.

Coming April 25 you catch up on sessions on demand

[Matthias Gaiser _K15t_]

@Krimo Khermane, I'm missing Confluence Databases on your list, but this was in another keynote, I think.

[Krimo Khermane]

Thanks for sharing the Confluence databases link for early access, @Matthias Gaiser _K15t_  It wasn't announced in this Keynote, as I just checked the transcript.

[Sajit Nair _Trundl_]

this is simply awesome!