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How do I confirm new email address?

I went to my Atlassian manage profile page and changed my email address. The page now says this:

Update pending verification
We just need you to check your email xyz@xyz.com and confirm your password to verify it’s you and complete the update.

I do get an email, but there's no link or button I can use to confirm. Email looks like this:

You recently changed your email address in your Atlassian account. To confirm the change please check xyz@xyz.com to verify it's really you and complete the update.

Cheers,
The Atlassians

Didn't request this change?
If you didn't request to change your email, let us know immediately.

3 answers

I suddenly received some additional emails with a link. Kind of confusing, but it did the trick.

0 votes
Daniel Eads Atlassian Team Apr 08, 2019

Hey Thomas,

I'm glad you were able to verify your email address with a link in an email. If you need any more assistance, we're here to help!

Cheers,
Daniel | Atlassian Support

Hi :)

I want to change my email address, too. My old address also received the message informing me about the requested change, however, my new address has net yet received the confirmation email.

Are there any other steps I can take?


Kind regards,

Christian

Daniel Eads Atlassian Team May 09, 2019

If the new address hasn't received the confirmation message, send me an email with both addresses (old and new) that you're trying to use for your account and we'll confirm that the emails went through. deads at atlassian.com

I'm having the same issue. I'll wait to see if I get a more meaningful email to complete the email address change.

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